Copy of User Guide (with Shop Pay)
Usage Guide Table of Contents
Membership registration and various changes / How to order / Delivery / Shipping fees and handling charges / Payment methods / Points / Returns and exchanges / Handling of personal information / How to contact us
About the Manipuri official website
The official manipuri website is an online shopping site operated by FLAPPERS Co., Ltd. (hereinafter referred to as "our store"). Please read and understand the following precautions before using this online shopping site . Please note that our store may change the content of this online shopping site without prior notice.
Membership registration and changes
Membership Registration
To ensure a pleasant shopping experience on the Manipuri official website , we ask that you register as a member. Registration is free.
*Before registering as a member, please be sure to read and agree to the "Privacy Policy."
Please note that if you use a free email service (Yahoo! Mail, Gmail, etc.), the registration confirmation email may end up in your spam folder. If you have spam filters set up, please unblock the @manipuri.jp domain.
Newsletter
If you register for our e-mail newsletter , you will receive notifications from our online shopping site via e-mail newsletter.
Confirmation and change of registered information
You can check your account information and order history from your My Page .
password
If you have forgotten your registration password, please issue a temporary password below and then proceed with the login procedure.
How to order
1. Add the product to your cart
On the product details page, select the color, size, and other necessary items and click "Add to Cart."
2. Check the product
The "Shopping Cart" page will be displayed. Please check the items you wish to order and click "Checkout" if there are no mistakes.
If you wish to continue ordering other products, please click "Continue Shopping".
If you want to remove an item from your cart, click Cancel.
3. Delivery information
Please enter your desired delivery address. We can deliver to your home or to a location other than your home. If you register as a member, this will be automatically filled in from the next time.
4. Desired delivery date
Please select your desired delivery date and time slot.
5. Payment Method
Select your preferred payment method and click "Confirm Order Details".
If you wish to pay by credit card, please enter your card information.
6. Confirm your order
Please check your order details and if there are no mistakes, click [Place Order].
*Please note that orders cannot be changed or canceled after they have been confirmed.
7. Order completed
A confirmation screen will appear indicating your order has been completed, and a confirmation email will be sent to your registered email address.
If you do not receive a confirmation email, your order may not have been sent correctly. Please check your "Purchase History" on your My Page.
If you have any questions, please contact us.
About Shipping
About Shipping
Ordered items will be shipped by Yamato Transport Co., Ltd. or Sagawa Express Co., Ltd.
*Pre-order items will usually be shipped within 2 months.
Delivery date and time
Shipping may be delayed depending on the number of orders. Also, during sales periods, Golden Week, New Year's holidays, weekends, and public holidays, shipping may take longer than usual. Please note in advance.
The times you can specify are as follows:
- Not desired
- in the morning
- 14:00-16:00
- 4pm to 6pm
- 6pm to 8pm
- 7pm to 9pm
Product delivery status
You can check this information through the parcel inquiry service provided by Yamato Transport Co., Ltd. and Sagawa Express Co., Ltd. Please have the "parcel inquiry number" listed in the "Product shipment notification" email we will send you after the product has been shipped ready.
Shipping and handling fees
postage
Nationwide shipping is 500 yen. *Free shipping for purchases of 11,000 yen or more (tax included)
commission
<Payment by cash on delivery>
Cash on delivery fee: 550 yen nationwide
*Cash on delivery is not available if the total amount exceeds 300,000 yen (tax included).
Payment Method
Credit card (Shopify Payment)
<Cards accepted>
Visa, MasterCard, American Express
<Number of times used>
Payment method is lump sum payment only.
*For inquiries regarding the number of payments or withdrawals, please contact your credit card company.
Credit card payment (Japan domestic - GMO Epsilon)
<Cards accepted>
JCB, Diners Club, Visa, MasterCard, American Express
<Number of times used>
Only revolving payments, installment payments (3, 5 , 6 , 10 , 12 , 15 , 18 , 20 , or 24 installments) , and lump-sum payments are accepted.
*For inquiries regarding the number of payments or withdrawals, please contact your credit card company.
Shop Pay
Shop Pay is a payment service provided by the online shopping system "Shopify." If you register your email address and mobile phone number with Shop Pay, you can make payments easily without having to enter your shipping address or credit card information again by simply entering the 6-digit Shop Pay code (SMS authentication) sent to your email address and mobile phone number the next time you make a purchase.
PayPal
<Cards accepted>
Visa, MasterCard, American Express, JCB, UnionPay
<Number of times used>
Payment method is lump sum payment only.
*For inquiries regarding the number of payments or withdrawals, please contact your credit card company.
Amazon Pay
<Available payment methods>
With Amazon Pay, you can use credit cards, debit cards, prepaid cards, and Amazon gift cards that can be used for payments in the same way as credit cards.
Acceptable credit cards are Visa, MasterCard, American Express, JCB and Diners Club.
Note:
- J-Debit is not available.
- When paying with a debit or prepaid card, the order amount will be deducted from the balance of your debit or prepaid card at the time of authorization. If a refund occurs due to cancellation or order failure, the time it takes for the refund to be completed varies depending on the card company. Also, some businesses may periodically re-authorize, which may temporarily result in a double withdrawal, but the corresponding amount will be refunded at a later date.
*For inquiries regarding the number of payments or withdrawals, please contact your credit card company.
*For more information about Amazon Pay, please see below.
https://pay.amazon.co.jp/
https://pay.amazon.co.jp/help
Pay Later
You can enter your phone number and email address.
You can choose from the following payment methods: direct debit, convenience store payment, or bank transfer.
<How to use>
A. Postpay 1. Select "Postpay" as the payment method and enter your email address and mobile number on the paidy screen.
②Enter the 4-digit authentication code sent via SMS to complete your purchase.
(Please note that paidy's credit check may be rejected. We cannot provide information on the reasons for rejection.)
③After your order is confirmed, you will receive an email from paidy confirming your use.
④You will receive an invoice from paidy via email between the 1st and 3rd of the following month for purchases you made with paidy in the previous month.
⑤Please pay by the 10th of the following month via convenience store payment, bank transfer, or direct debit.
B. If you want to pay immediately without waiting for the invoice, ①When you receive the paidy "usage confirmation" email from A-③, tap "Usage details" in the app.
②Tap the "Pay Now" button.
3. Select the convenience store you would like to use to make your payment.
④A payment barcode will be displayed, so please pay at the register.
*Please use the paidy app to make payments and check your billing amount.
*No invoices or payment forms will be included with your delivery.
<Number of times used>
One-time payment, 3 installments (minimum available amount ¥3,000), 6 installments ( minimum available amount ¥6,000)
<Fees>
Learn more about fees
＜Notes＞
*Payment method cannot be changed to another payment method.
*Please check your pay later usage history on the paidy pay later usage history page, not on this online site.
*For questions regarding deferred payment (Paidy), please click here
Cash on delivery
Customers who choose cash on delivery should pay the delivery fee to the delivery company when they receive the product. Payment can be made by cash or credit card.
<Cash on delivery fee>
Nationwide flat rate of 550 yen
*Cash on delivery is not available if the total amount exceeds 300,000 yen (tax included).
About points
Use points
Once you register as a member , you can use your awarded points at a rate of 1 yen per point.
*The points system cannot be used by simply purchasing as a guest or signing up for the email newsletter.
When using points, enter the number of points you wish to use when placing your order, click "Use points" and then proceed to the purchase process.
The number of points you can use does not exceed the total price of the product including tax (excluding shipping fees).
Points redemption
Registered members will receive 1 point for every 100 yen spent on shopping.
Points will be awarded for the product price including tax (not for shipping fees).
If you use a coupon or points, you will be given points equivalent to the discounted product price including tax.
How to check your points history
You can check your points history on your My Page after logging in .
<Point status>
- Earned: Points already awarded (can be earned after shipment is complete)
- Points to be awarded: Number of points to be awarded
- Used: The number of points used
- Expired: Points with a time limit have expired (status is updated at 0:00)
Points expiration date
Standard points expire after 365 days.
It is counted from the time it is awarded.
Example: If points are awarded on April 1st, they will expire at midnight on April 1st one year later.
Points to note when cancelling or returning an item
<Points used>
The points used for the cancelled or returned item will be refunded to you.
(Points that have expired after use but before cancellation will be considered as forfeited.)
<Points earned with applicable orders>
Any points that were scheduled to be awarded or have already been earned for cancelled or returned items will be deducted.
Points to note
- If the registered email address for Amazon Pay and the ONLINE STORE are different, points cannot be used due to a mismatch in customer information.
(You can earn points) - Points cannot be used for shipping charges, only for product prices.
- Points cannot be used after an order has been completed.
- Online shop points cannot be used in physical stores, and points earned in physical stores cannot be used in online stores. Online and physical store points cannot be combined.
- Even if you have multiple registered email addresses, points cannot be combined.
- Points cannot be exchanged for cash.
- Points cannot be transferred to a third party.
- In the unlikely event that we find any points that we believe were obtained through fraudulent processing, we may delete them.
About product returns and exchanges
At the manipuri online store, we accept returns or exchanges of products within 7 days of receiving the product.
When you receive your ordered item, please check immediately to make sure you have not received the wrong item or that there is no defect.
If you wish to return or exchange an item for personal reasons such as "it was different from what I expected," "I made a mistake in my order," or "the size didn't fit," we will accept the request as long as our conditions for return and exchange are met.
However, please note that we cannot accept returns or exchanges in the following cases:
- Sale items (including coupon items)
- Pre-order items
- If you do not request a return in advance
- Products that have been delivered more than 8 days ago
- Products that cannot be judged as "unused" according to our standards
- Products that come into direct contact with the skin, such as underwear
- If the product tag, price tag, label, accessories, etc. are damaged
- If the item has been used, altered, processed, washed or cleaned
- If the condition of the product when it is returned is significantly different from when it was delivered (including the packaging, box, accessories, and warranty card)
- If the product becomes dirty or scratched while in the customer's possession, or if it has an odor (from pets, tobacco, perfume, cosmetics, etc.)
- Any other cases where the product is deemed to be in a condition that makes it impossible to resell.
The procedure is as follows:
1.Return notification
Please contact us via " Contact Us " with the following information:
- Name
- Address
- Phone number
- email address
- Product name and reason for return
- Your order number (this will be listed on the invoice we will send you after you place your order)
*Please be sure to contact us in advance. Please note that we will not be able to accept returns if you do not contact us in advance.
2.Return
Please fill out the "Return Notice" included with the product and return it to the address indicated on the return notice.
<In the case of returns due to defects or deficiencies on our part>
Shipping costs will be borne by our store, so please return the product by cash on delivery.
＜When it is due to customer's convenience＞
All shipping costs and fees for returns will be borne by the customer.
If the item is returned cash on delivery, we will refund the amount minus a flat rate of 1,650 yen.
*Please make sure to return the item using a method that allows you to check the tracking number to prevent the item from getting lost.
*Please note that if the returned item arrives with damage that was not previously indicated in the reason for return, we will be unable to exchange, return or refund the item.
3. Refunds
Once we have received the returned item, we will process your refund.
*If excessive returns continue, we may suspend your use of the service.
*If the product is returned without notice due to an extended absence or refusal to accept the item, we may restrict the payment method and charge you for the shipping and return shipping costs.
*For products purchased outside of our online store, please contact the store where you purchased the product directly.
Additionally, products purchased online cannot be returned or exchanged in-store.
*The products sold in the online store are the same as those sold in the physical store, so there may be small wrinkles or damage to the packaging. Please note that if there is no problem with using the product, it will not be eligible for return or exchange.
*Please note that delivery times may be longer than usual during Golden Week, the New Year holidays, etc.
<About cooling off>
Internet shopping differs from door-to-door sales and telephone sales in that it is a sales format in which customers can carefully consider their order before placing it, and therefore is not subject to the cooling-off period under the Specified Commercial Transactions Act (Ministry of Economy, Trade and Industry).
Handling of personal information
We handle your personal information carefully in accordance with our "Privacy Policy." In addition, for security reasons, we use SSL on pages where you need to enter information. All customer information, such as credit card information and addresses, is encrypted and communications are protected, so please feel free to use our service.
About Inquiries
If you have any questions about how to use this online shopping site or about products purchased on this online shopping site , please contact us using the information below.
*Please note that it may take some time for us to respond depending on our closing day on Wednesdays and the content of your inquiry.
*We will be closed during the summer holidays and the New Year holidays.
Telephone enquiries
H + HELIOTROPE Nagano
026-219-3072
Reception hours: 12:00 to 18:00 (except Wednesdays)
Contact by email